Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 7/22/2008 9:59 PM |
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Hi,
It appears that feedback Center Search is not working when searching within closed cases.
Thanks,
Best Regards, |
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Scott McCulloch
Administrators
Nuke Master
Posts:11386
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| 7/23/2008 9:52 AM |
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| I'll look into it. |
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Scott McCulloch
Site Administrator |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 7/24/2008 6:13 AM |
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Thank You !
Waiting for Your Feedback.
Best Regards,
Pierre |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/03/2008 4:40 AM |
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Hi Scott,
Any News About This ?
Thanks,
Best Regards,
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Scott McCulloch
Administrators
Nuke Master
Posts:11386
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| 8/03/2008 3:50 PM |
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| Yep, there will be a new release this week |
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Scott McCulloch
Site Administrator |
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Scott McCulloch
Administrators
Nuke Master
Posts:11386
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| 8/13/2008 5:57 AM |
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I can't reproduce this, if you go here and do a search on closed cases, it works.
Can you tell me how this is not working? |
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Scott McCulloch
Site Administrator |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/14/2008 12:34 AM |
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Dear Scott,
Just go on my site and try to search within closed cases, You won't have any return.
http://www.citrixtools.net/en/Support.aspx
Best Regards,
Pierre |
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Scott McCulloch
Administrators
Nuke Master
Posts:11386
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| 8/14/2008 12:48 AM |
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I would guess you are using a url rewriter and that is where you problem is, compare the 2 URLs:-
http://www.ventrian.com/Support/FeedbackCenter/tabid/265/fbType/Search/ProductID/5/Status/Closed/Sort/Popularity/Default.aspx
http://www.citrixtools.net/en/Support/fbType/Search/ProductID/15/Status/Closed/Sort/Popularity.aspx
You may need to check the rules set up in the rewriter, Status=Closed should be one of the parameters in the url. |
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Scott McCulloch
Site Administrator |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/14/2008 1:16 PM |
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Thanks for the feedback,
I'll check with Bruce Chapman, the Author of the URL Master module I'm using.
Best Regards,
Pierre |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/14/2008 4:07 PM |
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Dear Scott,
Here is Bruce's First Feedback :
Perhaps the Feedback center has a case-sensitive query string reader.
I checked the rewrite values on your site, and that Url gets rewritten to this value:
Default.aspx?tabId=68&fbtype=search&productid=15&status=closed&sort=popularity
Best Regards,
Pierre |
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Scott McCulloch
Administrators
Nuke Master
Posts:11386
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| 8/14/2008 4:24 PM |
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| I think this is most likely the issue, I'll publish an update. |
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Scott McCulloch
Site Administrator |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/15/2008 8:05 AM |
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Thanks !
In the meantime Bruce is fixing the URL rewriter to respect the case seonsitive thing.
Best Regards,
Pierre |
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Pierre Marmignon
Gold Membership
Nuke Super Newbie
Posts:11
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| 8/19/2008 1:16 PM |
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Dear Scott,
A new version of URL Master has been provided by Bruce Chapman and the Case issue is gone.
The search engine is now working.
Thanks,
Best Regards,
Pierre |
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