I need some help with this. Maybe someone can offer some sugestions.
We currently offer many different services, webhosting, colaboration suite, email, groupware, maintenance etc. Each of the se services also have different levels. Each offering may appeal to a different type of client but all of the subscriptions need to be managed in a central area. Right now we are doing it with seperate modules, but it's getting out of control. The other problem is with incremental add ons.
Take the email solution as an example. We offer 3 seperate packages, "Collaboration Suite" - "Premium" and "Free". We would like to direct users to a specific page where they can strat the subscription process. Accounts interested in the Collaboration Suite don't need to see the "Premium" package, but we need to manage the subscriptions all in one place. Right now we need to use different modules which makes management almost impossible. Categories would seem to address this if we could filter an instance by category just like News Articles, then have a "Master" instance of the module that does the automated stuff and reporting.
The other issue we have is with quantities. An organization may need to buy 15 slots out of the gate. Becasue an individual is doing the purchasing for the organization we have created packages. This works ok on the startup, but when they need to add a user it goes bad. We need to use another instance of the module for the add-on packs, which makes things even worse.
I'm not sure subscription tools is the right choice for what we are doing.
Can anyone provide some insight or other ideas for this? |