I dug this up from a recent client request.
Subscription Server Specifications
Summary
To allow customer/prospects and interested parties to subcribe to various information services.
Two main types subscriber - non-service-agreement and service-agreement (ie own a sold product) Information Services
All Information Services need to be added/deleted/changed seemlessly and should include;
Non-Service Agreement (NSA)
- Product News for Interested Parties by Product
eg News on WhatsUp Gold by Ipswitch
- Product News for Interested Parties by Vendor
eg News on Ipswitch Products and Services
Service Agreement (SA)
- Product News for Interested Parties by Product
eg News on WhatsUp Gold by Ipswitch
Subscription to Information Services
Subscription should be web based form and should ask for the following;
NSA
FIRSTNAME optional
LASTNAME optional
COMPANY optional
EMAIL ADDRESS mandatory
EMAILFORMAT Text or HTML
example: http://www.marketposition.com/nlsubscribe.htm
Subscriber needs to confirm subscription with email and link
Subscriber then thanked and subscribed
NSA
FIRSTNAME mandatory
LASTNAME mandatory
TITLE mandatory
COMPANY mandatory
TEL mandatory
EMAIL ADDRESS mandatory
Service Agreement Information
PRODUCT-NAME eg WhatsUp Professional
LAST-PURCHASE-DATE: eg 10/1/05
AUTOMATICALLY-INVOICE-ME eg Yes/No
EMAIL-ME-QUOTE-WHEN-DUE eg Yes/No
ADDITIONAL-EMAIL-ADDRESS eg subscriptions@customer.com.au (needs to be activated)
SERIAL# :
SERVICE AGREEMENT# :
LICENSE# :
Other Information
Send me information regarding updates on this product [y/n]
Send me information and offers from THISCOMPANY [y/n]
Sample SA Holder Email
Hi John,
Our records indicate you last purchased your
WhatsUp Gold service agreement on LAST-PURCHASE-DATE.
As per your instructions we are emailing
CASE {
QUOTEME;
your quote to renew
INVOICEME;
an invoice to renew.
} ESAC
If you have any questions
MISCELLANEOUS
FROM address needs to be able to be changed per Information Service Entity
REPLY TO address needs to be be changed per ISE
Email Bounces
NSA :
Hardbounces delete CONTACT record
Soft bounced handled (tba)
SA :
Hardbounces forwarded or notified to subscription-services@thiscompany.com.au
Softbounces forwarded or notified to subscription-services@thiscompany.com.au
EMAIL format need to be TEXT or HTML based on customer preference, HTML format email saved on www.thiscompany.com.au and linked to mainsite. |